Responsible Gaming Policy
MonkeyTilt Responsible Gaming and Self-Exclusion Policy
This Responsible Gaming and Self-Exclusion Policy applies to MonkeyTilt, operated by Kong Quest Ltd, under the supervision of the Tobique Gaming Commission (“we”, “us”, “our”), via www.monkeytilt.com (the “Website”).
Our commitment to responsible gaming
MonkeyTilt is committed to providing gambling as a form of entertainment, not as a source of income or financial recovery. We implement responsible gaming controls designed to reduce the risk of gambling-related harm.
You should only gamble:
- with funds you can afford to lose,
- for entertainment purposes, and
- with regular breaks.
Gambling should never be used to:
- solve financial difficulties,
- repay debts, or
- recover previous losses.
Understanding problem gambling
Problem gambling occurs when gambling behavior begins to negatively affect personal, financial, or social wellbeing.
Common warning signs include:
- Spending more time or money than intended
- Difficulty stopping
- Chasing losses
- Borrowing or selling possessions to gamble
- Hiding gambling from others
- Neglecting responsibilities
- Gambling to escape stress or emotional distress
- Feelings of guilt, anxiety, or depression
If you recognize these signs, we strongly encourage you to:
- activate self-exclusion,
- use responsible gaming limits, and
- seek help from professional support organisations (see Section 9).
Age restrictions (18+)
The Website is strictly for adults 18 years or older.
We may conduct age and identity verification checks. Parents and guardians should use device-level controls to prevent access by minors.
Self-exclusion and account closure
Customers who believe they may be experiencing gambling harm are encouraged to self-exclude.
Self-exclusion may be selected for various durations, including:
• 24 hours
• 7 days
• 30 days
• 6 months
• Indefinite exclusion
How self-exclusion works
Self-exclusion will be applied across all verticals and products.
Active exclusion periods are intended to remain in place for the chosen duration.
We may take reasonable steps to identify and close accounts created to bypass exclusion.
For balance withdrawals where permitted, contact [email protected].
How to request self-exclusion
To activate self-exclusion, you must contact Customer Support via live chat or email [email protected] from your registered email address.
Self-exclusion activation process:
Upon receipt of your request, you will be placed into a 24-hour cooling-off period, during which betting will be restricted.
After the cooling off period ends, you will be asked to confirm your preferred self-exclusion period. If you do not confirm or extend the exclusion within 24 hours of receiving this notification, your account restrictions may be lifted.
Marketing communications: Self-excluded users are removed from promotional communications where reasonably practicable.
Additional safeguards: Independent blocking tools such as BetBlocker or Gamban may also be used to restrict access.
Independent support organisations
Free confidential help is available:
• Gambling Therapy – gamblingtherapy.org
• Gamblers Anonymous – gamblersanonymous.org
• GamCare – gamcare.org.uk
• BeGambleAware – begambleaware.org
If you are in crisis, contact local emergency services.
Contact
Email: [email protected]
