Technical Issues

Basic Troubleshooting Steps

Quick Fixes to Get You Back in the Game:

1. Restart Your Device: A classic move! Turn it off and on again for a fresh start.

2. Switch Your Browser: Opt for Google Chrome or any up-to-date browser for the best experience.

3. Clear Cookies and Cache: Follow the steps below tailored for your browser.

Clear Cookies and Cache

Clearing cookies and cache can resolve many common hiccups. Here’s how to do it like a pro:

• Google Chrome: Navigate to Settings > Privacy & Security > Clear Browsing Data. Check “Cookies” and “Cached images” and hit Clear Data.

• Firefox: Head to Settings > Privacy & Security > Clear Data. Select “Cookies” and “Cached Web Content,” then click Clear.

• Safari: Go to Preferences > Privacy > Manage Website Data and hit Remove All.

• Microsoft Edge: Access Settings > Privacy > Clear Browsing Data. Select “Cookies” and “Cached files,” then click Clear Now.

Website Issues

What If the Website Crashes?
If our site crashes, clear your browser cache or switch to a different browser. If that doesn’t do the trick, drop us a detailed description of the issue, and our team will jump on it.

Experiencing Slow Loading Times?
Slow loading can happen due to high traffic or your internet connection. If it persists, share a detailed description, and our team will work their magic to fix it.

Website Layout Looks Off on My Browser?
Most layout issues can be solved by updating your browser or trying a different one. If you still have trouble, send us a detailed description, and we’ll provide a fix.

Game Issues

What If My Game Times Out?
If your game times out, it’s likely a temporary connection issue. Just refresh the game or log back in to continue. Don’t worry—your progress is saved!

Game Froze or Crashed?
If a game freezes or crashes, restart it and see if that helps. If the issue sticks around, share the details with us, and we’ll work to resolve it.

Graphics and Animations Not Displaying Right?
Make sure your browser and graphics drivers are up-to-date. Clear your browser cache too. If issues continue, send us a detailed description, and our team will get on it.

Game Paused During My Wager—Did I Lose It?
No need to worry! If a game pauses mid-play, your wager is safe, and you haven’t lost a thing.

Having Trouble Accessing Monkey Tilt?

If you’re running into issues accessing Monkey Tilt or setting up your account, no worries—here are a few things that could be causing the hiccup:

1. Geographical Restrictions: We’ve got some regional restrictions in place. Make sure Monkey Tilt is available in your area.

2. Technical Glitches: Tech can act up sometimes! Try clearing your browser’s cache and cookies, or switch it up by using a different browser or device.

3. Account Limits: Remember, multiple accounts are a no-go. Stick to one account to keep things smooth.

4. Internet Connection: A steady internet connection is key. Double-check your connection and give it another go.

If you’ve tried all of the above and are still facing issues, please reach out to our support team on the live chat , and we’ll be happy to investigate further.