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1. INTRODUCTION

1.1. These rules represent an agreement between the Monkey Tilt websites (hereinafter referred to as the Website or Company, or Monkey Tilt) and the player/visitor (hereinafter referred to as the player or the players). By visiting and/or using any section of the Monkey Tilt, including the downloaded version, versions available for various operating systems, and applications for various devices, as well by opening an account, the player or visitor agrees to these rules, the started rules of the games, the terms of use applicable to services of third- parties to which the Monkey Tilt servers allow access, any advertising terms and conditions, terms and conditions applicable to bonuses and special promotions which are available on the Website from time to time. Before accepting these terms and conditions for visiting and using Monkey Tilt (hereinafter referred to as the rules), any visitor must carefully read them. By using the Monkey Tilt websites and applications, the player automatically accepts these rules

2. PARTIES

2.1. The services on the site are provided under the license of Umii Umii BV, founded in Curacao, fully licensed and regulated by the legislation of that country. Extracts from the Terms containing the words “us”, “our”, “we” or the “Company” shall relate to UmiiUmii which you enter into an agreement with in accordance with the above-mentioned paragraph. Address for your card queries: support@monkeytilt.co

3. AMENDMENT OF TERMS AND CONDITIONS

3.1. Monkey Tilt reserves the right to amend, edit, update and modify these rules at any time without notifying customers. The amended Terms and conditions apply from the moment they are published on the Monkey Tilt website. Players are responsible for familiarising themselves with the current Terms and Conditions. We strongly recommend clients review the rules at least once a month. Monkey Tilt reserves the right at any time, and without prior notice, to make any changes to the website and to the applications, including software and services.

3.2. If the player does not agree with the amended rules, he or she may discontinue the use of the Website and/or close the account, in accordance with Paragraph 12 of these Rules. If the player uses any part of the Website after the updated rules become effective, he or she automatically agrees to the updated rules.

4. LEGAL REQUIREMENTS

4.1. Persons under the age of eighteen, regardless of nationality, are prohibited to use any services of the Website, as this is contrary to the laws of the country in which the Monkey Tilt game servers are located. To ensure compliance with such legal requirements, Monkey Tilt may request documentary confirmation of the age players at any time to ensure that persons under the age of eighteen do not use the services of the Website. Monkey Tilt may suspend any account and refuse to provide services to players that do not provide sufficient evidence that proves they have reached the legal age to use the services on our Website. If the casino administration reveals that the player has not reached the age of 18, or the qualifying legal age in your jurisdiction if different than 18, all transactions, including the results of the games, will be cancelled. Initial deposits will be returned in the same manner they were received.

4.2. Online gambling may be illegal in some jurisdictions. The player understands and accepts that Monkey Tilt is unable to provide him or her with legal advice or ensure that the use of the Website is legal in his or her jurisdiction. Monkey Tilt does not assert that the services available on the Website comply with the legal requirements of the jurisdiction of any player. The player uses the services provided by the Website according to his or her choice and discretion, and also accepts the risk of liability, decides whether the use of the Website's services is lawful in accordance with the laws of his or her jurisdiction.

4.3. Monkey Tilt has no intention to provide players with services that might contravene the laws of their jurisdiction. The player acknowledges and agrees that he or she is solely responsible for the compliance with the laws of the country under whose jurisdiction he or she is. Monkey Tilt is not liable for any illegal or unauthorised use by the player of any services of the Website or information obtained from it.

4.4. The company prohibits the opening of accounts and/or making any deposits to users who are citizens or are located in or reside in the territories of Afghanistan, Albania, AustraliaAustria, Barbados, Belgium, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, China, Christmas Island, Democratic Republic of the Congo, Croatia, Cuba, Curacao, Cyprus, Denmark, Estonia, Finland, France, Gibraltar, Georgia, Germany, Greece, Greenland, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, Iran, Isle of Man, Italy, Jamaica, Jersey, Jordan, North Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mali, Malta, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norway, Ontario, Panama, Philippines, Poland, Portugal, Romania, Senegal, Serbia, Singapore, Somalia, South Africa, Spain, Sweden, Switzerland, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, UK, Ukraine, United Arab Emirates, USA, Venezuela and Vietnam.

The list of jurisdictions is not final and may be changed by the Company without any prior notice. You agree that you will not open an account and will not to try to use your account if you are a citizen or are located in one of these jurisdictions, otherwise, your account will be blocked. The company has the right to decide unilaterally on the payment of deposits, balances, and any other funds from the blocked accounts. If you are not certain whether you can play Monkey Tilt, please contact the support team and clarify this issue with the staff. We shall not be responsible for the results of your game and do not return the funds deposited into your account if you are located or have documents/payment systems registered in the countries from where the access is prohibited.

4.5. The player is fully responsible for paying all taxes and fees applicable to any winnings obtained from the use of the Website. If the winnings are subject to taxation by legislative, tax, or other authorities under the jurisdiction of which the player is located, the player is responsible for reporting his winnings and/or losses to the relevant authorities. Monkey Tilt does not make any deductions from the players’ winnings associated with paying taxes on such winnings

5. ACCOUNT OPENING

5.1. In order to use the services of the Website, you need to open an account ('your account') by entering your e-mail address and choosing a password that will be used later tolog into the system (amongst other actions).

5.2. If you have any questions or you encounter any problems while registering, you can contact the support service by e-mail specified in the contacts section.

5.3. You can open only one account on the Website. Only one account is allowed for one player, household, mail, or IP address, computer or another device. All other accounts opened by you on the Website will be considered as a 'Duplicate Account'. If the opening of the Duplicate Account is related to the loss of access to the first account, or for any other reasonable cause, you must notify the Company of the intent to open a Duplicate Account and to obtain permission to open a Duplicate Account from the Company's administration prior to opening it. In all other instances, the Company has the right to immediately close anyof your accounts and:

  1. 5.3.1. All transactions made from any of your accounts will be invalid;
  2. 5.3.2. Any refunds, winnings, or bonuses that you received or collected during the use of the active accounts (two or more) will be lost. Further, we reserve the right to request that you return funds which were withdrawn from any of your accounts.
  3. 5.3.3. The Company is not obliged to reimburse any funds that may be on the balance of any of your accounts and may decide unilaterally on the return of any lost funds that were used for placing bets from any of your accounts.
  4. 5.3.4. The Company does not accept requests for the return of the lost funds and initial deposits from any of your accounts if the Duplicate Account was opened intentionally in order to receive bonuses and other promotional offers from the casino, or if the sole purpose of opening a Duplicate account was repayment of the initial deposits to the Duplicate account. Such actions will be regarded as an attempt at intentional abuse. If the Company, in its sole discretion, determines that the Duplicate Accounts were created intentionally, solely for misusing the wording of these Terms and conditions, then initial deposits will not be returned to the Player.


5.4. When you register, your name must match your true and correct name. In order to confirm the provided information, the Company may at any time request from you a document certifying your identity (including, but not limited to, a copy of your passport / ID card / or any payment card and a Proof of Address). If you do not provide or are unable to provide us with such information, we may suspend your account until such information is provided to us. We may close your account if such information is not provided.

5.5. You confirm that you have provided accurate, complete, and reliable information about yourself during the registration on the Website. You shall amend the provided information if any changes occur in the future. In case you do not comply with this requirement, we may impose restrictions, not fulfil the deals (bonuses, winnings), and/or close your account.

6. ANTI-FRAUD REQUIREMENTS

6.1. Taking into account the rights provided to you for use of the services, you warrant, acknowledge, undertake, and agree that:

  1. 6.1.1. You are at least 18 years old or have reached the age, which legally entitles you to participate in gambling according to the laws of your jurisdiction.
  2. 6.1.2. You are the rightful owner of the funds in your account. All information you provide the Company in the registration process and/or after, including during any transaction that requires the deposit of funds, is correct, up-to-date, accurate, and fully compliant with the laws of your jurisdiction.
  3. 6.1.3. You acknowledge there is a risk of losing the money in the process of using the services on the Website, and you are solely responsible for any losses associated with the use of the services of the Website. You agree that you use our services entirely of your own free will, and at your own risk. You may not make any claims against the Company in connection with losses and/or failure.
  4. 6.1.4. You acknowledge the general methods, rules, and procedures for the provision of services and games on the Internet. You understand that you are responsible for ensuring the accuracy of the data relating to bids and games. You agree to abstain from any actions or acts that could damage the reputation of the Company.


6.2. By agreeing to the Terms and conditions, you authorise us to carry out any periodic inspections (at our discretion) and to carry out inspections, which may be required by third-parties (in particular, authorities) to verify your identity and contact information ('Verification')

6.3. During the Verification, we may limit your ability to withdraw funds from your account.

6.4. If any information provided by you is false, inaccurate, misleading, and/or otherwise incomplete, then you violate the provisions of the agreement, and we are entitled to close your account immediately and/or deny you the use of the services on the Website, together with any other action at our discretion that we feel is appropriate at that time.

6.5. If we are unable to confirm that you have reached the Admissible Age, we may suspendyour account. If during any transactions related to gambling on the Website, your age was under the Allowable, then:

  1. 6.5.1. Your account will be closed;
  2. 6.5.2. All transactions made during such time shall be deemed invalid, and the corresponding funds deposited by you into the account will be returned after deducting commission expenses, which range from 20% to 50% of the initial deposit;
  3. 6.5.3. Any bets made during this time will be cancelled;
  4. 6.5.4. Any amounts of winnings, which you accumulated during the period when your age was lower than the Allowable, will be lost, and you will be required to return to us upon request all funds that were withdrawn from your account.


7. USERNAME, PASSWORD, AND SECURITY

7.1. After opening an account, the Player agrees not to disclose to anyone the username and the password and to take all necessary and sufficient steps to prevent an accidental or unauthorised acquisition of such information by third-parties. Monkey Tilt will take all necessary and sufficient measures to keep the names of the users and the passwords in secret from third-parties.

7.2. The player is solely and entirely responsible for the safety of his or her login and password and is responsible for any actions and transactions made from his or her account. The player is responsible for all losses on his or her account, which were accrued as a result of third-parties actions.
7.3. The Player shall immediately notify the Company of any unauthorised access to his account and shall disclose upon the request of Monkey Tilt employees all relevant information about such an unauthorised access. Monkey Tilt shall under no circumstances be liable for any damages incurred by the Player as a result of misuse of his or her username and password by a third-party, or as a result of unauthorised access to the account, whether it was authorised by the player or the account was accessed without his knowledge

7.4. In case you have lost or forgotten your account details, you can recover the password by clicking on the button 'Forgot your password?', a link that is located in the login window.

8. DEPOSITS, PLACING AND WITHDRAWING FUNDS INTO/ FROM THE ACCOUNT

8.1. If you want to participate in gambling on the Website, you need to place funds into your account.

8.2. You confirm and agree that the funds you place into your account were not received as a result of criminal and/or illegal, and/or unauthorised activities.

8.3. The company does not accept funds from third-parties, such as, in particular, friends, relatives, partners, and/or spouses. You shall place funds into your account only from the account/system and/or payment cards that are registered in your name. If during the securitycheck, we would discover a violation of this provision, all winnings will be confiscated and returned.

8.4. If a bank transfer for the return of funds to a legal owner is requested, the recipient shall cover all bank charges/commissions.

8.5. We do not accept cash transferred to us. We may use third-party electronic payment processing organisations and/or financial institutions to process both payments from and to you. Unless the terms and conditions of such third-party organisations for the processing of electronic payments and/or financial institutions do not contradict the provisions of these Terms and conditions, you agree to adhere to such terms and conditions.

8.6. In the event of suspicious or fraudulent fund deposits, including the use of stolen credit cards and/or any other fraudulent activity, including the transfer of funds for the purpose of exchange between payment systems, the Company may block your account, cancel any payments, and collect any winnings. We may inform the relevant authorities and/or organisations (including credit reference agencies/credit bureaus) of any payment fraud or other illegal activities. We may hire collection agencies to collect the payments. Under no circumstances shall the Company be liable for any unauthorised use of credit cards, irrespective of whether the credit card theft was reported.

8.7. We may at any time set off any positive balance in your account against any amount that you must pay to the Company, including (without limitation) repeated bets or wagering.

8.8. You acknowledge and agree that your account is not a bank account, and therefore no insurance, warranty, deposit, or other protection instruments provided by deposit insurance or bank insurance systems, or any similar insurance systems, apply to it. Interest is not charged on the funds placed into your account.

8.9. You may at any time file a request for withdrawal of funds from your account, provided that:

  1. 8.9.1. All payments transferred to your account have been reviewed for the absence of unacceptable actions, and no payment has been in any way cancelled;
  2. 8.9.2. Any verification actions mentioned in Paragraph 6 were properly carried out.


8.10. When making an application for funds withdrawal, the following provisions should be considered:

8. 10.1. the information on your profile page must be fully completed and contain at least one confirmed phone number;
8. 10.2. funds shall be withdrawn by the same method that was previously used to deposit them into your account;
8. 10.3. A customer shall complete the verification process before the requested withdrawal will be processed. Normally, customer verification consists of, but is not limited to:

  1. a) Identity verification document - a copy or digital photo of customer’s identification document (the page with the photo), such as passport or ID card. Passport series and number must be fully visible on the image.
  2. b) Proof of Address document, and
  3. c) Payment method verification, in case payment method user’s details are not transferred in the call-back.
  4. In case the plastic card was used for depositing, we will require the copies of the front and back sides of the card. The first six and the last four digits of the card number should be visible. Same numbers should be visible on the back side if they are embossed. Middle numbers and the CVV2 code should always be truncated. We may request a verification of additional documents at any time.



8.11. When making an application for the payment, there should not be incomplete bonus games (free spins) on the player’s account. To withdraw funds, you need to use or cancel the active bonus rounds.

8.12. The full amount of a deposit must be wagered at least once (1x playthrough), otherwise the amount deposited cannot be withdrawn. If a player has not wagered the first deposit and made the second one, the conditions for wagering of both deposits are summed up. A turnover is also considered wagered if the amount of funds on the balance is less than 10% of the deposit amount. 100% of bets placed in the games of the Slots category are counted into a deposit turnover. In the Jackpots, Video Poker, Tables, Live Casinocategories only 10% of the bet amount is counted into a deposit turnover. A turnover cannot be made in the Other games category, and will not be counted in the games from the sections Live Casino and Tables, if the amount of a bet is equal to the amount of a winning from that bet. In addition, 100% of sports bets are counted into the turnover of deposit, if a bet is reckoned as a loss or win. Also, if single bets odds were higher than 1.7, and combined bets odds of each outcome were higher than 1.7.

8.13. If the withdrawal amount exceeds $1,000 USD or the equivalent in your currency, the Company may perform, additional verification. If the deposit or withdrawal amount reaches or exceeds $3,000 USD, the Company will perform additional verification.

8.14. The Company reserves the right to introduce and cancel additional fees for replenishment and withdrawal of funds, as well as apply individual turnover conditions to your game account, regardless of the status. In case of implementation or cancellation of any such restrictions, the Company undertakes to notify you of this by e-mail within 24 hoursafter such a decision has been made and, at its own discretion, via other means of communication (phone calls, messages, etc).

8.15. When making several withdrawal requests within a 24 hour period, a commission fee of 2% (max $10) may be charged, starting on the second withdrawal within that period. The first request will therefore not be subject to this commission fee, only the following withdrawal requests within those 24 hours. Please note that a Commission will be charged even if there was a deposit after the 2nd withdrawal request.

8.16. By accepting the terms and conditions, you agree that the services are considered fullyrendered in accordance with the current situation at the time the funds are credited to your account.

8.17. Refund of funds would be performed to the same payment method that was used for depositing in following cases:

  • _A client is underaged;
  • _A client wants to terminate his account;
  • _A client has not provided verification documents;
  • _A client is found to be otherwise in breach of these Terms & Conditions.


8.18. It is recommended for all You to keep a copy of this Terms & Conditions as well as all the Transaction Receipts or any other confirmations of successfully executed Transaction received from Monkey Tilt on your devices/cloud services or in hardcopy.

9. PLACING BETS

9.1 All bets are accepted strictly through the software provided on the Monkey Tilt websites. When making bets, it is forbidden to use modified or third-party software which provides players with an advantage over the other players when placing bets, and/or which automatise the gaming process (in particular, bots, auto-clicks, and similar programs). The use of programs required for access to the website and used for this purpose, such as browsers, flash players, operating systems, is not a violation of this clause.

9.2. The player is fully responsible for the actions he/she carries out to place bets. Random clicks, errors in bet size, undesired game continuation when using the autostart function and other failures in betting is the result of the player's actions, and the player is entirely responsible for them, as well as for any other game actions and decision, which he or she makes when placing bets. The player may not challenge such actions.

9.3. We may, at any time, partially or completely (at our discretion), refuse to perform any transaction requested by you through the Website if it is deemed that you have violated the Terms and Conditions. No deal is considered accepted until you receive confirmation from us. If you have not received a confirmation that your transaction was accepted, please contact the support team. We recommend that you keep your transaction history and the copies of the terms and policies somewhere you can find them.

9.4. The Monkey Tilt website is a place of cultural communication. Players and staff of Monkey Tilt are not allowed to use an offensive or aggressive manner of communication, use obscenities, threats, humiliations, or violence against players and employees of the Website. We may temporarily block the player’s account if he or she violates this provision. In the event of a repeated violation, the player may be denied the right to access the Website. A player who considers himself insulted by other players or by the staff of the Website may file a complaint with the Monkey Tilt administration pursuant to Paragraph 10 of these rules.

10. COLLUSION, DECEPTIVE ACTIONS, FRAUD, AND CRIMINAL ACTIVITY

10.1. The following activities are not allowed and constitute a material breach of the Terms and Conditions:

  1. 10.1.3. Commitment of fraudulent acts in your favour, including the use of stolen, cloned, or otherwise illegally obtained access to wallets when placing funds into your account;
  2. 10.1.4. Participation in any criminal activity, including money laundering and any other activity with criminal consequences;
  3. 10.1.5. Collusion or attempted collusion, and/or the intention to participate directly or indirectly in any collusion scheme with another player while playing on the Website.


10.2. We may suspend, withdraw, or cancel any payments or winnings related to the bonus funds received from the Company if we suspect that you try to abuse them.

10.3. The Company will take all reasonable measures to exclude, as well as to identify collusions and their participants. Appropriate measures will be taken against such persons. We are not liable for any loss or any damage incurred by you or any other player as a result of collusion, fraud, and other illegal transactions, or deceit. We will act in this respect in our sole discretion.

10.4. If you suspect that a person is in collusion or carries out fraudulent activities, you shall immediately inform us about this by e-mail.

10.5. We may at any time, without prior notice, ban you from accessing the Services of the Website and block your account if we suspect you of fraud or fraudulent activity. In this case,we will not return or otherwise compensate you the funds in your account. We also may inform the relevant authorities about this and, you shall cooperate with the Company during the investigation of such event.

10.6. You shall not use the services and/or software for any illegal or fraudulent activity, or for any illegal or fraudulent transaction (including money laundering) pursuant to laws of the country of your jurisdiction. The Company may at any time suspend or block any of your accounts in the system, and collect the funds. In this case, you waive any claims against the Company.

11. OTHER PROHIBITED ACTIONS ON THE WEBSITE

11.1. The player shall not upload information to the Website in an amount that may cause the Website to malfunction, as well as perform any actions that may affect the functioning of the website in any manner. For example, the player shall not spread viruses and other malicious programs. Any mass mailing of information or 'spam' is strictly prohibited. It is prohibited to interfere with or distort, delete, or otherwise change, and/or modify any information and/or program code contained on the Website.

11.2. Players shall use the Website only for personal entertainment purposes. Players are not allowed to copy the Website or any of its parts in any form without receiving prior written consent from the Monkey Tilt administration.

11.3. Players agree not to hack, attempt to hack and/or gain access to, or otherwise circumvent the security system of the website. Suspicion of such actions is a sufficient causeto block the accounts of players suspected of such actions. Monkey Tilt is not obliged to prove to the player or to third-parties the justifications of these suspicions. Monkey Tilt may inform law enforcement agencies about such activities, disclose to them the personal data ofthe person suspected of such actions, and to conduct investigations, either independently or involving third-parties.

11.4. Monkey Tilt is in no way liable for any losses or damages that a player or a third-party may incur as a result of a malfunction of information technology tools, which are caused by attacks, viruses, or by other technologically harmful materials, when using the Website and/or downloading any materials available on the Website, and/or by accessing links available on the Website.

12. TERM OF THE AGREEMENT AND TERMINATION OF THE AGREEMENT

12.1. The player can send a request for termination of his or her account (in particular, delete the username and the password) at any time by contacting the support team. The request will usually be actioned within 48 hours.

12.2. Prior to receipt of the notification that the account was closed, the Player shall be responsible for any activities conducted in his account since it was opened.

12.3. Monkey Tilt may charge a commission or any outstanding amount that the player owesprior to closing the account. If the account is deleted, blocked on a permanent basis, or cancelled, the funds and other items contained in the account at the moment of termination, will not be returned or otherwise settled, unless otherwise expressly stated by Monkey Tilt administration.

12.4. If the account is cancelled, closed, or permanently blocked, the player may during two calendar weeks following such an event, appeal against such decision and/or file monetary or other claims against Monkey Tilt pursuant to Paragraph 10 of these rules.

12.5. The company may delete the player's account (in particular, delete the username and password) or block it immediately without prior notice in the following cases:

  1. 12.5.1. If your account is linked in any way to an account that was deleted.
  2. 12.5.2. If your account is linked to existing blocked accounts, we may close it, irrespective of the manner in which it was linked with them, and block user data on the specified accounts. Unless otherwise provided in the Terms and Conditions, any remaining fund in your account will be returned to you within a certain period of time upon your request. Any money you owe to the Company will be deducted from the closing balance;
  3. 12.5.3. You are trying to hack the system or are involved in collusion;
  4. 12.5.4. You interfere or try to manipulate the software;
  5. 12.5.5. You use your Account for purposes the laws of your jurisdiction consider illegal (for example, you are trying to access the Website from a jurisdiction where gambling is not permitted);
  6. 12.5.6. You publish humiliating or offensive information on the Website.


12.6. If your account remains inactive continuously for 6 (six) or more months, we may close your account without notice or suspend it. If the account is closed in such a manner, the Terms and Conditions will be automatically terminated from the effective date of such termination.

12.7. We may close your account and cancel the application of the Terms and Conditions bysending you an electronic notification (or advance notice) to the address indicated in the contact information. If any termination, except when termination or cancellation of the Terms and Conditions was made pursuant to paragraph 10 ('Collusion, Deceptive Actions, Fraud, And Criminal Activity ') or paragraph 15 ('Violation of the Terms and conditions') of these Terms and Conditions, we will refund the outstanding amounts held on your account. If we are unable to contact you, the funds will be transferred to the Company or to the supervisory authority.

12.8. Monkey Tilt reserves the right to limit the player’s access to a particular game, section or game provider at any time.

13. CHANGES TO THE WEBSITE

13.1. In order to maintain and update the Website, Monkey Tilt may, at its sole discretion and at any time, make changes and/or supplement any service offered on the Website.

14. SYSTEM ERRORS, BUGS, DISCONNECTIONS

14.1. In the event of any failure in the system and/or errors in the game (deviation from the normal functioning of the game logic caused by any reason), which results in a loss of funds in the account and/or non-receipt of any rewards, the administration of Monkey Tilt will individually on a case-by-case basis decide whether to compensate such amounts.

14.2. In the event of any failure in the system and/or errors in the game (deviation from the normal functioning of the game logic caused by any reason), which results in an increase of the funds not associated with the normal game process, or in receiving any rewards, such funds and rewards shall be removed from the account by Monkey Tilt employees.

14.2.1. The player shall immediately report the receipt of funds and/or rewards not associated with the normal game process. Otherwise, Monkey Tilt administration may close the player's gaming account.

14.3. The administration of Monkey Tilt strives to assure the continuous functioning of the game process. Administration may, at its own discretion, encourage players that have promptly (before others) reported any failures and/or errors.

14.4. Monkey Tilt shall not be responsible for the malfunction of the information technology tools caused by the operation of equipment used by the players to access the Website, or for failures in the operation of Internet providers.

14.4.1. In the event of a temporary disconnection, the game backup system is available on the Monkey Tilt website. The backup system allows you to continue the game process from the moment of disconnection. If the game backup system did not work, which, in particular, may be due to a long time of disconnection, the player may request compensation. The compensation request and the calculations of compensation amount are reviewed by authorised employees of Monkey Tilt.

14.5. Monkey Tilt may limit or cancel any bet. 14.6. The player acknowledges that the random number generator determines the result of the games on the Website, and the Player accepts the results of all games.

14.7. In the event of any discrepancy between the game results on the player's device and the results on the Monkey Tilt server, the results on the server are deemed correct.

14.8. In the event of a discrepancy between the information displayed on the screen of the player's device and the balance on his account, the balance available on the Monkey Tilt server is considered the correct balance on the account.

15. VIOLATION OF THESE TERMS AND CONDITIONS

15.1. The player shall fully compensate Monkey Tilt for any claims, costs, or expenses, as well as any other expenditures that may arise as a result of player’s violation of these terms and conditions.

15.2. You agree to fully compensate the losses, protect the interests of the Company, its non-brand partners and their respective companies, as well as their respective officers, directors, and employees from all claims, liabilities, damages, losses, costs, and expenses, including legal costs and any other costs incurred as a result of:

  1. 15.2.1. Violation of the terms and conditions;
  2. 15.2.2. Violation of the law or the rights of third-parties’;
  3. 15.2.3. Use of access to services by any other person, who uses your personal identification data, with or without your permission;
  4. 15.2.4. Receipt of any winnings in a manner indicated in clauses 15.2.1- 15.2.3.
  5. 15.3. If you violate the Terms and Conditions, we may, but are not obliged to:

  1. 15.3.1. Send you a notice (to the address indicated in your contact details) that you are violating the Terms and Conditions and requiring you to stop such violation;
  2. 15.3.2. Suspend your Account in order to disallow you to place bets or to play games on the Website;
  3. 15.3.3. Block your Account, with or without prior notice;
  4. 15.3.4. Withdraw from your Account the amount of the payments, bonuses, or winnings that you have acquired as a result of any significant violation.


15.4. We may annul your username and your password if you do not comply with any of the provisions of the Terms and Conditions.

16. LIMITATION OF LIABILITY

16.1. You agree that the decision whether to use the services or not, lies entirely with you, and you decide this solely at your own choice, discretion, and at your own risk.

16.2. The Website operates pursuant to these Terms and Conditions and does not imply anyadditional representations and/or warranties with respect to the Website or services offered on the Website.

16.3. Monkey Tilt is not liable for any agreements, misdemeanours, negligence, any damages, or losses, including but not limited to loss of data, income, prestige, reputation, and any losses that cannot be anticipated at the moment. The company is not liable for the content, or the proper and safe operation of any websites that can be accessed through the Monkey Tilt Website.

17. LINKS TO EXTERNAL WEBSITES

17.1. The website may contain links to other websites that are beyond Monkey Tilt's control and are not mentioned in these rules. Monkey Tilt is not liable for the content of any third-party websites, acts, or omissions of their employees and owners. Links to other websites are provided only for informational purposes. Players use any such links at their own risk.

18. INTELLECTUAL PROPERTY RIGHTS

18.1. Content available on the Monkey Tilt Websites is subject to copyright and other rights owned by Monkey Tilt or is used under the licenses provided by third-party copyright holders. All downloadable or printable materials contained on the Website are provided to players solely for personal and non-commercial use.

18.2. Under no circumstances will the use of the Website provide the player with any intellectual property rights (for example, copyrights, know-how, or trademarks) owned by Monkey Tilt or any third party.

18.3. Any use or reproduction of the commercial name, trademarks, logos, or other artistic elements presented on this Website is prohibited unless such use is authorised by the Monkey Tilt administration.

18.4. You shall be solely responsible for any damages, costs, or expenses, which may be incurred due to or in connection with any prohibited activities. You must immediately notify the Company as soon as you become aware of the commitment of any of the prohibited activities by any person and provide the Company with the necessary assistance in carrying out any investigations that it may conduct based on the information provided by you in this regard.

19. COMPLAINTS & DISPUTE RESOLUTION PROCEDURE

19.1. Should you wish to make any complaints regarding our Services, please contact our customer support service according to the instructions on the Website(s). These can be found in our “Contact Us” section. Alternatively, you can send us an email to: support@monkeytilt.co

19.2. Complaints will try to be resolved as soon as possible by our support department and escalated to management in cases where the support personnel does not solve the case immediately. Should you not agree with the solution given by Customer care you can escalate this matter with support@monkeytilt.co . Any complaint shall be resolved within ten days from when the complaint is received by our team and the decision shall be sent to the customer via email. The said period of ten days may also be extended to a further ten days ifthis is required due to the complexity of the case and the customer shall be informed with thesaid extension.

19.3 Player has the right to bring unresolved disputes to Curacao eGaming via complaints@curacao-egaming.com For further information about the Authority, please visit www.curacao-egaming.com

20. TRANSFER OF RIGHS AND OBLIGATIONS

20.1. Monkey Tilt reserves the right to transfer, assign, and sub-license, or pledge the rights and obligations under the Terms and Conditions in whole or in part to any person (without the consent of the players) provided that upon such transfer the terms and Conditions would not be less favourable for the players

21. FORCE MAJEURE

21.1. Monkey Tilt shall not be liable in the event of non-fulfilment or delay in performance of any of the obligations under this agreement that are caused by force majeure circumstances,including natural disasters, wars, civil unrest, interruptions in public communication networksor services, commercial disputes, or DDOS attacks, and similar Internet attacks that may have adverse consequences ('Force Majeure').

21.2. For the period of force-majeure circumstances, Monkey Tilt's activity is deemed to be suspended. For a period equal to the period of Force Majeure, a delay of performance of obligations is in effect. Monkey Tilt shall use all possible resources to stop the Force Majeureevent or to seek a solution that would allow for the fulfilment of obligations, irrespective of Force Majeure.

22. WAIVER

22.1. If Monkey Tilt fails to ensure that the players strictly comply with any of the obligations, or Monkey Tilt is unable to exercise any available rights or remedies, this in no way constitutes a waiver of such rights or remedies, and does not indemnify players from the obligation to comply with the rules.

22.2. No waiver by Monkey Tilt to comply with any of the obligations under these rules shall be valid unless it is formalised and has been provided to the player or his or her representatives in writing in accordance with the aforementioned.

23. SEPARABILITY

23.1. If any of the provisions become invalid, unlawful, or to any extent null and void, such provision, condition, or terms will be separated to the appropriate degree from the remaining provisions, terms, and wording, which shall fully retain their validity as provided by the law. Insuch cases, the part that is considered invalid or unenforceable is amended according to theapplicable law in order to accurately reflect the original objectives.

24. APPLICABLE LAW AND JURISDICTION

24.1. These Terms shall be governed by and interpreted in accordance with the laws of the Curacao. You irrevocably submit the exclusive (sole) jurisdiction over any disputes (including, claims for compensation and counterclaims), which may arise in connection with the creation, effect, interpretation, or action, or legal relations under the Terms, to the courts of the Curacao.

25. BONUSES

During promotional events held in the Monkey Tilt casino, players can be provided with bonuses in the form of bonus account credits on the deposit, free spins in slots, or other incentives.

For and Promotional Campaigns and unless otherwise stated, there is a 40x wagering requirement, meaning Players must wager 40 times before any winnings can be withdrawn. That applies to either real or bonus balance.

Any Referral bonuses are triggered once the person referred makes a deposit of at least $100.

26. ABUSE OF BONUSES

26.1. Our casino may review the history of transactions and logs for any reason and at any time. If during such review, the casino discovers a player abused the use of bonuses, the casino may cancel bonuses for this player.

26.2. If the casino administration determines that a player is using a bonus or other promo for the sole purpose of obtaining a positive result using known methods aimed at the safe wagering of the bonus, the following actions may apply to such player and such player will be excluded from the current and subsequent promotions.

26.3. For full transparency, please find below several well-known examples, which we consider unacceptable when wagering bonuses:

  • - A player who makes many different bets, each of which has a minimum expectation of winning, will be suspected of abuse of bonuses for receiving an increased volume of bets with minimal loss of balance and will be immediately excluded from the current and subsequent bonuses.
  • - Placing bets on all numbers on the roulette table or at the same time bet on red and black is one of many examples of such a strategy.
  • - Using a bonus wagering strategy, including but not limited to where you increase the bonus balance by placing bets on high volatility games, then you wager the remaining bonus amount by changing the wagering slot games to lower volatility games.


26.4. If the player abuses bonuses, the casino may undertake actions against such player. The casino may remove, cancel all existing bonuses and bonus winnings, and immediately block the player's account.

26.5. We may amend, edit, and supplement the rules and terms and conditions for the use of bonuses at any time. The players shall from time to time check the rules and Terms and Conditions.

26.6. If bonus rounds (free spins/bonus purchase option) were activated during a game played with bonus funds and ended after the bonus was wagered/ deactivated/ cancelled, winnings from such rounds may be nullified.

26.7. The use of bonus funds to progress the state of a game with bonus funds to a point where the future spins have an enhanced pay-out, and then later return with real money funds to release pending value is considered as abusive play and will result in:

  • - Restrict any bonus offers in player’s account for an unlimited period of time;
  • - Withdraw and/or revoke any bonuses and bonus winnings that, as we believe, have been obtained thanks to system abuse; and/or
  • - Close the players’ accounts and/or discontinue relations with one or more players who, in our opinion, have abused the offer and/or violated our terms and conditions.


27. STRATEGIES

27.1. We may suspend, withdraw, or cancel any payments or winnings related to the bonus funds received from the Company if we suspect you in abusing them. Additionally, this provision applies to cases when you use any strategy or strategies for the purpose of guaranteed earnings, both with the use of bonus incentives and without them.

28. REFUND TERMS

28.1. A refund request can only be considered if it is requested within the first twenty-four (24) hours after the date of the transaction if the funds have not been used on the site. Also, a request for a refund can be considered within thirty (30) days if the User claims the transaction was made by a person under the age of eighteen (18) or a third party. Such a refund can be considered only if there is direct evidence of the fact that the deposit was made by third parties.

28.2. Monkey Tilt reserves the right to refuse to return any funds or reverse transaction until the User's identity is verified and the payment method for which the refund has been requested have been verified. You agree that, for purposes of such verification, Monkey Tilt may request proper identification and/or proof of ownership of the payment method that was used for the deposit. If the documents are not provided by the user within five (5) days from the date of the request, we reserve the right to close the account and withhold the funds thatwere in the gaming account.28.3. If you have any questions, you can contact our customer support by the following e-mail address: support@Monkeytilt.co

29. INTERPRETATION

29.1. The original text of the Terms and Conditions is written in English, and any interpretation of it must be based on the original English v. If conditions or any documents, or notices related to them are translated into any other language, the English version prevails.

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MonkeyTilt is owned and operated by UmiiUmii B.V., registration number: 154512, registered address: Fransche Bloemweg 4, Curacao. Contact us at support@monkeytilt.com. Payment agent company is Green Cage Ltd with address Βουκουρεστίου, 25,Neptune House, Floor 1, Flat/Office 11, Ζακάκι 3045, Λεμεσός, Κύπρος, Cyprus and Registration number: HE412827

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